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Support Options for Nemesis Devices
Inquiries
If you have any questions regarding Hydra EMS products or services, please call us at 510-870-5237.
Nemesis 2.1
Nemesis 2.1 owners who purchased their unit from an authorized dealer with proof of purchase may receive support via web or phone for a fee of $75.
Nemesis 2.7
Complimentary support is available to registered users within their units' support period. Information on registration can be found below.
Nemesis 2.6
All Nemesis 2.6 units are out of their technical support period. To receive support, please contact us via phone or web. A $75 fee may apply for support requests.
Nemesis 2.5
Nemesis 2.5 owners who purchased their unit from an authorized dealer with proof of purchase may receive support via web or phone for a fee of $75.
Support Options
Web Support
To visit our online ticketing system, please click here. Web support is the preferred method for support. If you are requesting support for a Nemesis 2.7 unit, please register your unit for warranty/technical support before using this service.

Phone Support
Phone support is available 5 days a week, at 510-870-5237. This service is free to Nemesis 2.7 units within their technical support period, and at $75/inquiry for Nemesis 2.7 units outside their technical support period and Nemesis 2.1-2.6 units. You may also use this service to inquire about Hydra EMS products and services.

E-mail
E-mail is not the preferred method for support. For general inquiries about Hydra EMS products, please contact us at us-sales@hydraems.com.
Registration
Nemesis 2.7 units must be registered with us within 60 days of purchasing date in order to receive free technical support and warranty for one year. This will last one year from the date of registration. We may require proof of purchase to verify purchase date. Units not registered within 60 days will not receive free technical support and will have their warranties activated through one year of the date of manufacture. For more information, click here.
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